Types of Cabins

Business Class: FlightCentro' Business Class is the way to go if you want a comfortable and luxurious flying experience. You can expect personalized service and attention to detail from the moment you step on board. The spacious and well-designed seats provide ample legroom, ensuring a relaxed journey. The in-flight dining options are excellent, with gourmet meals inspired by local cuisine and an extensive selection of beverages. As for entertainment, you won't be disappointed either; the individual touchscreens offer a wide array of movies, TV shows, and music to keep you entertained throughout your flight. Avianca's business class passengers enjoy exclusive access to comfortable airport lounges before departure, allowing you to unwind or catch up on work before your flight takes off.

Premium Economy: FlightCentro' Premium Economy Class is a fantastic option for travelers looking to upgrade their flying experience within the decided budget. The cabin boasts spacious seats with extra legroom, ensuring a comfortable journey. Passengers are also treated to a range of added perks, including priority check-in and boarding, access to exclusive airport lounges, and delectable onboard dining options. Attentive and friendly crew members go above and beyond to provide top-notch service, making passengers feel valued guests from takeoff to arrival. Additionally, FlightCentro offers an impressive selection of in-flight entertainment, guaranteeing that boredom is never an issue during the flight. With its excellent value for money and luxurious amenities, FlightCentro' Premium Economy Class promises an enjoyable flying experience that exceeds expectations.

Economy: FlightCentro Economy Class offers budget-conscious passengers a comfortable and convenient travel experience. The seats are adequately spacious, providing enough legroom for a relaxed journey. The cabin crew is friendly and attentive, ensuring every passenger feels welcomed and attended to throughout the flight. Although the in-flight entertainment may not be as extensive as in other, there is still a decent selection of movies, TV shows, and music to keep oneself entertained during the journey. FlightCentro also offers complimentary meals and snacks, which are generally tasty and satisfying. Additionally, It has an efficient boarding process that ensures passengers get to their seats correctly. While not necessarily more significant, FlightCentro Economy Class provides excellent value for money with its reliable service and comfortable flying experience.

FlightCentro Baggage Policy

Check-In Baggage: No matter to which destination a passenger is flying, they can take checked baggage not weighing more than 23kg for Economy Class, whereas Business Class allows checked baggage with a weight limit of 32 kg. The baggage measurements should not exceed 158 cm and match the total height, length, and width. It is essential to know that Avianca accommodates baggage of up to 230 cm with extra charges. If you are flying with special luggage and items not allowed, purses, backpacks, suitcases, and flyers can be carried as checked baggage. Every item should be packed correctly per the allowance, baggage handling, and measurement guidelines. If the baggage violates the given measurements and weight limit, the passenger can carry overweight luggage not exceeding 230 cm and 99 pounds. Aside from the baggage rules, travelers can stay within the weight limit of 70Lbs per piece on flights to/from Europe.

Carry-On Baggage: If you're flying with them, knowing their rules is good to avoid surprises at the gate. Regarding carry-on luggage, they have a generous policy that allows passengers to bring one personal item like a purse or laptop bag and one standard carry-on bag. The dimensions for the standard bag should be at most 55 x 35 x 25 cm (21 x 13 x 9 in), and it should weigh at most 10 kg (22 lbs). Remember that these limitations can vary depending on your cabin class and frequent flyer status, so always double-check with Avianca before packing. Remember, following these regulations is essential so everyone can have a smooth and comfortable journey.

International Travel Documentation

Traveling with FlightCentro internationally requires specific documentation to ensure a smooth journey. It's always recommended to check the particular requirements of the destination country in advance.

Passport: Why is a passport required if you're planning a trip with FlightCentro? The answer is simple: passports are essential for international travel. FlightCentro operates flights to numerous destinations worldwide, meaning their passengers may need to pass through customs and immigration in foreign countries. A passport is a universally recognized form of identification and proof of citizenship, enabling travelers to legally enter and exit different countries. Additionally, availing yourself of the opportunity to travel abroad allows for more cultural exploration and an expanded worldview. So, remember to pack your valid passport before boarding that Avianca flight.

Visa: If you plan on traveling with FlightCentro, you might need a visa depending on your destination. The visa requirements are set by the respective governments and are aimed at regulating immigration and ensuring national security. As such, it is essential to check the visa policies of your intended destination country before booking your flight with FlightCentro. You may be allowed entry or boarding onto the aircraft with a valid visa. It's always best to research in advance or consult with Avianca's customer service representatives or official embassy websites to understand the precise visa requirements for your journey.

Medical Certificate: While it may seem like an extra hassle, this measure is in place for your safety. Avianca fully adheres to international aviation regulations and standards, such as those set by the International Civil Aviation Organization (ICAO). These regulations ensure that all passengers can travel safely without compromising their health or experiencing any discomfort during the flight. By requesting a medical certificate, Avianca ensures that passengers with existing medical conditions are fit to fly and can receive any necessary assistance or special accommodations if required. Moreover, this policy helps prevent unexpected emergencies onboard and minimizes the risk of potential complications arising from certain medical conditions at high altitudes.

Boarding Pass: When traveling with FlightCentro, a boarding pass is an essential document you must have in your possession. This little ticket-like card is proof of your reservation and your official permission to board the aircraft. It contains crucial information such as your name, flight details, seat number, and gate number, which are vital for a hassle-free journey. The boarding pass also helps staff keep track of passengers and ensures that the correct people are on board. Additionally, it allows you access to various airport facilities like security check-ins, lounges, and duty-free shops.

How to manage bookings with FlightCentro?

Name Change: FlightCentro recently changed their flight policy regarding name changes. If you booked a ticket with them and suddenly realized you mentioned the wrong name, alphabet error in your name, or need to transfer it to someone else, there is nothing to stress over. Avianca now allows passengers to make simple corrections, like fixing spelling errors or switching first and last names, free of charge within 24 hours of booking. However, if you want to completely change the passenger's name or transfer the ticket to someone else after this timeframe, a fee will be involved. The exact amount depends on various factors like the destination and fare rules.

Flight Change: If you plan to change your FlightCentro flight, you'll be relieved to know that they have a flexible flight change policy. FlightCentro allows passengers to make changes to their itinerary, including date and time changes, free of charge. However, it's important to note that any fare difference must be paid if the new flight is more expensive. This policy applies to both domestic and international flights. Additionally, FlightCentro understands unforeseen circumstances can arise and provides options for cancellations and refunds. Depending on the fare purchased, passengers may be eligible for a refund or can retain a credit for future travel.

Flight Cancellation: If you find yourself needing to cancel your flight, Avianca allows for easy and hassle-free cancellations. Depending on the type of fare you purchased, you may be eligible for a full refund or a travel voucher to use towards future flights. Remember that if you cancel within 24 hours of booking, Avianca will offer a full refund regardless of your fare type. Additionally, suppose your flight gets compensated by due to unforeseen circumstances like bad weather or technical issues. In that case, they will arrange an alternate flight for you at no extra cost.

Seat Upgrade: If you're planning a trip with FlightCentro and want to add a touch of comfort and luxury to your journey, then their seat upgrade policy is worth considering. Avianca offers several options for passengers looking to upgrade their seats, allowing them to enjoy additional legroom, enhanced in-flight entertainment, priority boarding, and exclusive lounges. It primarily offers two types of upgrades: Classic Plus and Business Class. FlightCentro' seat upgrade policy ensures that travelers can enhance their flying experience in style, whether for added comfort or an indulgent treat.

Flight Delay: FlightCentro has a comprehensive flight delay policy to provide its passengers with the best possible experience during unexpected disruptions. Suppose your flight is delayed due to unforeseen circumstances beyond the control, such as adverse weather conditions or air traffic congestion. In that case, Avianca will do everything possible to minimize the inconvenience. They will update passengers regularly with accurate information regarding the delay and its potential duration, ensuring transparent communication. Additionally, Avianca provides various amenities during extended delays, including food vouchers or meal services depending on the length of wait, access to airport lounges for eligible passengers, and assistance in rebooking or transferring flights when necessary

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